Introduction
Welcome to the 99gt platform. We understand how important your personal privacy is, which is why this Privacy Policy clearly outlines exactly what information 99gt collects, how it is used, who it is shared with, and what your rights are.
By using the 99gt website or mobile app, you agree to this Privacy Policy. If you have any questions, please reach out to our support team.
What Information We Collect
99gt collects several types of information, coming from three main sources: what you provide directly, what is collected automatically through your use of the platform, and information received from third parties.
Directly provided data
- Name, date of birth & gender
- Email Address & Mobile Number
- Residential address
- National ID, passport, or driving licence number (for KYC verification)
- Payment method details (bKash, Nagad, Rocket account numbers, etc.)
- Any comments or support messages submitted by the user
Automatically collected information
- IP Address & Device Type
- Browser and operating system information
- Site entry time, page visits, and session duration
- Game History & Betting Records
- Transaction history (deposits and withdrawals)
- Cookies & Local Storage Data
Data received from third parties
- Transaction confirmation data from payment gateways
- Identity verification data processed through KYC verification service providers
- Risk assessment data processed through fraud prevention services
| Type of data | Reason for collection | Retention period |
|---|---|---|
| Identity information | Registration & KYC verification | 5 years after account closure |
| Transaction information | Financial Records & Audit | 7 years as required by law |
| Gaming History | Ensuring fair play | 3 years after account closure |
| Device & log information | Security & fraud prevention | 12 months |
| Cookie Data | Improving user experience | Session end or 30 days |
How your data is used
99gt uses your information solely to improve service quality and ensure the smooth operation of the platform. We make sure every piece of data is used only for its intended purpose.
- Account Management: To complete the registration process and keep your account active.
- Identity verification (KYC): To comply with regulatory requirements for age verification and fraud prevention.
- Payment processing: To complete deposits and withdrawals successfully.
- Customer Support: To resolve your issues and complaints quickly.
- Responsible Gaming: To detect unusual gaming patterns and trigger timely alerts.
- Promotions & offers: To send you relevant bonuses and offers based on your preferences.
- Platform development: To analyze user experience and enhance service quality.
- Legal Obligations: To meet the requirements of government or regulatory authorities.
Who your data is shared with
99gt never sells your personal information or shares it with third parties for advertising purposes. However, certain data may be shared with trusted partners where necessary to keep the service running smoothly.
Trusted service partners
- Payment processors: bKash, Nagad, Rocket, bank transfer, and crypto gateways — used solely to process transactions.
- KYC Verification Services: Licensed verification providers for identity and age verification.
- Game Software Providers: For operating Live Casino and slots games.
- Analytics Services: For platform performance analysis (without personally identifiable information).
Disclosure of Information for Legal Purposes
99gt is required by law to provide necessary information in response to court orders, government investigations, or legitimate requests from regulatory authorities. In all such cases, we disclose only the minimum information required and strictly within the bounds of the law.
Cookie Policy
99gt uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functionality Cookies: To remember your language, theme, and preferences.
- Analytics cookies: To review site usage and improve our services.
- Marketing cookies: To show you relevant offers based on your interests.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the platform.
Your Rights
As a 99gt user, you have a number of important rights over your own data. We respect these rights and act on them as promptly as possible.
- Right to Access: You can request to know what information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to erasure: Under certain circumstances, you may request that your data be deleted.
- Right to restrict processing: You can request that the use of certain information be restricted.
- Right to portability: You can request your data in a machine-readable format.
- Right to Object: You may object to your data being used for marketing or profiling purposes.
Data protection measures
99gt uses the latest technology to protect your data. Our security team monitors the platform 24/7 to detect any unusual activity.
- All payment data is processed in accordance with PCI DSS standards.
- Passwords are never stored in plain text — they are always hashed.
- If a suspicious login is detected, the account is automatically locked temporarily.
- Regular security audits and penetration testing are carried out.
- Employee access to data is limited to the minimum necessary.
If you notice any irregularity in your account, contact our support team immediately. We will investigate promptly.
Protection of Minors
99gt strictly prohibits registration and gaming by anyone under 18. Age is verified at the point of registration, and KYC verification may be requested in any case where age is in doubt.
If an underage user's account is identified, it will be closed immediately and all transactions cancelled. If a parent suspects their child is using 99gt, please contact our support team right away.
Policy updates
99gt may update this privacy policy due to business needs, legal changes, or service improvements. We will notify you via email or platform notification before any significant changes take effect.
The date of the latest update appears at the top of this page. Check back regularly so you don't miss any changes. Continued use of the platform after any update will be considered acceptance of the revised policy.